Terms of service

Effective Date: 1 July 2025
Last Updated: 8 June 2026

Welcome to Purely Euphoria. These Terms of Service explain the rules, responsibilities, and conditions that apply when you use our website, purchase from us, book a service, or interact with Purely Euphoria online.

By accessing our website, placing an order, purchasing a product, booking a service, downloading digital content, or communicating with us, you agree to these Terms of Service. If you do not agree with these Terms, please do not use our website or purchase from us.

These Terms should be read together with our Privacy Policy, Shipping Policy, Returns & Refunds Policy, and any service-specific agreement, quote, invoice, or proposal provided to you.

1. About Purely Euphoria

Purely Euphoria is a South African business offering thoughtfully curated ecommerce products and practical digital marketing services.

Our offering may include:

Gift boxes, gift sets, hampers, and bundle deals
Stationery, journals, lifestyle products, and gifting items
Seasonal gifting and special occasion gifts
Corporate and bulk gifting
Custom or personalised products, where available
Digital products such as guides, templates, PDFs, or downloads, where available
Digital marketing services, including audits, Meta Ads support, Google Ads support, email marketing, WhatsApp marketing, campaign planning, and monthly marketing support

Our goal is to provide beautiful, meaningful products and helpful marketing services with a personal, professional, and customer-focused approach.

2. Contact Information

If you have any questions about these Terms, your order, or our services, please contact us:

Business Name: Purely Euphoria
Location: South Africa
Email: customercare@purelyeuphoria.com
Alternative Email: hello@purelyeuphoria.com
WhatsApp: 064 663 3287

We aim to respond to customer queries as soon as possible during normal business hours.

3. Eligibility to Use Our Website

By using our website or purchasing from Purely Euphoria, you confirm that:

You are at least 18 years old, or you have permission from a parent or legal guardian.
You have the legal capacity to enter into a binding transaction.
The information you provide to us is accurate, complete, and current.
You will use our website and services for lawful purposes only.

Purely Euphoria reserves the right to refuse service, cancel orders, or restrict access where we reasonably believe there has been fraud, abuse, misuse, unlawful conduct, or a breach of these Terms.

4. Use of Our Website

You agree to use our website responsibly and lawfully.

You may not:

Use our website for fraudulent, harmful, abusive, or unlawful purposes.
Attempt to hack, damage, overload, disrupt, or interfere with the website.
Upload or transmit viruses, malware, or harmful code.
Copy, scrape, reproduce, or misuse our website content without permission.
Misrepresent your identity or provide false information.
Infringe on the rights of Purely Euphoria or any third party.

We may update, suspend, change, or discontinue any part of our website at any time without prior notice.

5. Product and Service Information

We do our best to ensure that all product descriptions, service descriptions, pricing, images, availability, specifications, and delivery information are accurate and up to date.

However, occasional errors may occur. These may include pricing errors, stock errors, product description errors, image differences, or service information that requires clarification.

Purely Euphoria reserves the right to correct any errors, update information, cancel affected orders, or contact you with an alternative solution where necessary.

Product images are for display purposes and may differ slightly from the final product due to lighting, screen settings, supplier variations, packaging changes, handmade presentation, or stock availability.

6. Making a Purchase

When you place an order through our website or through an approved payment link, you are responsible for checking that all order information is correct before completing payment.

Please check:

Product or service selected
Quantity
Size, colour, variation, or option selected
Gift message, where applicable
Personalisation details, where applicable
Billing details
Delivery address
Recipient name and contact number
Any special instructions

Purely Euphoria cannot be held responsible for delays, failed deliveries, incorrect personalisation, or incorrect orders caused by inaccurate or incomplete information supplied by the customer.

7. Payments

All prices are listed in South African Rand unless stated otherwise.

Payment must be made through the payment methods available on our website or through an approved payment link or invoice provided by Purely Euphoria.

Orders are only confirmed once payment has been successfully received.

For EFT payments, orders will only be processed once funds have cleared and reflected in our account. Please keep this in mind when placing urgent orders.

For bulk, corporate, custom, personalised, or service-based orders, a deposit or full payment may be required before work begins, stock is ordered, or services are delivered.

Purely Euphoria does not store your full payment card details. Payment information is processed through secure third-party payment providers.

8. Pricing, Promotions, and Discount Codes

Prices may change without prior notice.

Promotions, discounts, bundles, special offers, and free gifts are subject to availability and may be changed, limited, or withdrawn at any time.

Discount codes must be applied before checkout. We cannot guarantee that a discount can be applied after an order has already been placed.

Unless clearly stated, promotions and discount codes may not be combined.

If a product or service is listed at an obviously incorrect price due to a technical, human, or system error, Purely Euphoria reserves the right to cancel the order and refund the amount paid or offer the correct price for approval.

9. Physical Products

Physical products may include gift boxes, gift sets, hampers, stationery, journals, lifestyle products, accessories, seasonal products, custom items, and bundle deals.

We take care to pack and present our products beautifully and securely. However, gift boxes and hampers may vary slightly depending on product availability, packaging availability, courier safety, and supplier stock.

Where an item in a gift box or hamper becomes unavailable, we may substitute it with another item of similar value, quality, and theme. For major substitutions that materially change the gift, we will make reasonable efforts to contact you before dispatch.

10. Gift Messages and Personalisation

Where gift messages or personalised details are offered, we will use the wording and information supplied by the customer.

Please ensure that names, spelling, dates, wording, and personalisation details are correct before placing your order.

Purely Euphoria is not responsible for errors in gift messages, spelling, grammar, names, dates, or personalisation details supplied incorrectly by the customer.

Once an item has been printed, packed, personalised, produced, or dispatched, changes may no longer be possible.

11. Delivery and Shipping

Physical orders are delivered within South Africa using third-party courier services.

Delivery fees, estimated delivery times, tracking details, failed delivery processes, and delivery limitations are explained in our Shipping Policy.

Delivery timeframes are estimates only and cannot be guaranteed unless specifically agreed in writing. We are not responsible for courier delays caused by factors outside our control, including but not limited to weather, load shedding, strikes, traffic disruptions, regional delays, incorrect delivery information, courier backlogs, or recipient unavailability.

Deliveries do not usually take place on Sundays or South African public holidays.

Once an order has been handed to the courier, tracking information may be provided where available.

12. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are handled in line with our Returns & Refunds Policy and applicable South African consumer law.

Certain physical products may qualify for return or exchange if they are defective, damaged, incorrectly supplied, or otherwise protected under applicable law.

Certain items cannot usually be returned unless defective, damaged, or incorrectly supplied. These may include:

Perishable goods
Food items, sweets, snacks, or beverages
Opened or used products
Hygiene-sensitive items
Custom or personalised products
Digital products after delivery or access has been provided
Services that have already started or been completed
Gift boxes or hampers where items have been opened, used, consumed, removed, or damaged after delivery

Please refer to our full Returns & Refunds Policy before purchasing.

13. Damaged, Missing, or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect, please contact us as soon as possible, preferably within 7 working days of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the damaged or incorrect item
Photos of the packaging and courier label, where applicable

We will review the matter and may offer a replacement, refund, store credit, or another suitable solution depending on the situation, product type, and availability.

14. Digital Products

Where Purely Euphoria offers digital products, these may include downloadable PDFs, ebooks, templates, guides, workbooks, digital files, courses, or other online resources.

Digital products are delivered electronically through email, download links, customer accounts, or other digital delivery methods.

You are responsible for providing a valid email address and ensuring that you can receive digital delivery communications.

Due to the nature of digital products, digital sales are generally final once access or delivery has been provided.

Refunds may be considered only in limited circumstances, such as:

Duplicate charges
Technical delivery failures caused by our system
Corrupted or inaccessible files that cannot be resolved
Incorrect digital product supplied

Digital products are for personal or agreed business use only and may not be copied, resold, shared, redistributed, or used for unauthorised commercial purposes.

15. Digital Marketing Services

Purely Euphoria may provide digital marketing services such as:

Digital marketing audits
Meta Ads support
Google Ads support
Email marketing
WhatsApp marketing
Campaign planning
Social media content planning
Brand messaging support
Monthly marketing support
Custom marketing projects

The specific scope, deliverables, pricing, timelines, payment terms, and responsibilities for each service will be set out in the relevant website description, quote, proposal, invoice, written agreement, or email confirmation.

Unless clearly stated otherwise:

Advertising spend is not included in our service fee.
Third-party platform fees are not included.
Software, app, subscription, hosting, stock image, design tool, domain, or email platform fees are not included.
The client is responsible for providing accurate information, access, approvals, brand assets, product information, passwords, logins, and feedback required to complete the service.
Delays in receiving client information, approvals, access, or feedback may delay the project timeline.
Marketing performance cannot be guaranteed.

Digital marketing results depend on many factors outside our control, including budget, offer strength, pricing, website performance, competition, audience behaviour, stock availability, seasonality, platform algorithms, account history, creative quality, and market demand.

We will always aim to provide thoughtful, strategic, and professional support, but we do not guarantee specific sales, leads, revenue, reach, engagement, ranking, return on ad spend, or business results.

16. Service Payments, Cancellations, and Refunds

For digital marketing services, payment terms will be confirmed before work begins.

Once a service has started, payments may be non-refundable for work already completed, strategy already prepared, time already allocated, research already conducted, or deliverables already created.

For once-off services, cancellations after work has started may result in partial or no refund depending on the work already completed.

For monthly services or retainers, cancellation terms will be confirmed in the relevant agreement or invoice. Unless otherwise agreed in writing, a minimum of 30 days’ written notice may be required to cancel monthly support.

Purely Euphoria reserves the right to pause or stop work if payment is overdue, required information is not supplied, access is not provided, or the project falls outside the agreed scope.

17. Client Responsibilities for Services

When booking a digital marketing service, you agree to:

Provide accurate and complete business information.
Provide access to required platforms where necessary.
Supply brand assets, logos, product information, images, offers, pricing, and content where needed.
Review and approve work within reasonable timelines.
Communicate changes, concerns, or corrections clearly.
Ensure that your products, services, claims, pricing, and advertising offers are lawful and accurate.
Maintain payment of third-party platforms such as Meta, Google, Shopify, email platforms, apps, hosting, or other software used by your business.

Purely Euphoria is not responsible for delays, poor performance, disapprovals, account restrictions, or project issues caused by missing information, incorrect information, delayed approvals, platform limitations, insufficient budget, policy violations, or lack of client cooperation.

18. Platform and Third-Party Services

Some products or services may rely on third-party platforms, including but not limited to Shopify, Meta, Facebook, Instagram, Google, WhatsApp, email marketing platforms, payment gateways, courier companies, design tools, apps, or analytics tools.

Purely Euphoria is not responsible for disruptions, outages, policy changes, account restrictions, payment issues, algorithm changes, delivery delays, or technical issues caused by third-party platforms or service providers.

Where third-party terms apply, you are responsible for complying with those terms.

19. Accounts and Subscriptions

If customer accounts, memberships, subscriptions, or recurring services are offered, you are responsible for keeping your account information confidential and up to date.

Subscription or recurring services may renew automatically according to the plan selected, unless cancelled before the renewal date.

Cancellation terms will be displayed at checkout, in your account dashboard, or in the relevant service agreement.

No partial refunds are guaranteed for unused periods unless required by law or agreed in writing.

If Purely Euphoria no longer offers a subscription or membership service, this section will only apply to any active or future subscription-based offering.

20. Intellectual Property

All content created by or for Purely Euphoria remains the intellectual property of Purely Euphoria or the relevant rights holder.

This includes, but is not limited to:

Website copy
Product descriptions
Product photography and graphics
Logos and brand assets
Digital products
Templates and guides
Marketing strategies
Audit documents
Service materials
Designs, layouts, and creative concepts
Social media content created by Purely Euphoria
Campaign plans and written resources

You may not copy, reproduce, resell, distribute, share, adapt, or use our intellectual property for commercial purposes without written permission.

Digital products and service deliverables are provided for the intended customer’s personal or agreed business use only.

21. Customer Content and Brand Assets

When you provide Purely Euphoria with content, images, logos, brand assets, product information, testimonials, or other materials, you confirm that you have the right to use and share those materials with us.

You grant Purely Euphoria permission to use those materials for the purpose of fulfilling your order, delivering your service, creating agreed work, or completing the project.

You remain responsible for ensuring that any content, product claims, testimonials, images, or advertising materials you provide are accurate, lawful, and do not infringe the rights of any third party.

22. Marketing Communication

By purchasing from us, booking a service, joining a mailing list, entering a promotion, or opting in to receive communication, you may receive emails, WhatsApp messages, or other communication from Purely Euphoria.

These communications may include order updates, delivery information, service communication, promotions, product launches, helpful tips, or marketing updates.

You may unsubscribe from marketing communication at any time by using the unsubscribe option provided or by contacting us.

We will handle your personal information in line with our Privacy Policy and applicable South African privacy requirements.

23. Privacy and Personal Information

Purely Euphoria respects your privacy and handles personal information with care.

Personal information may be collected and used to:

Process orders
Deliver products
Communicate with customers
Provide customer support
Deliver digital products
Provide digital marketing services
Process payments
Manage returns, refunds, or complaints
Send marketing communication where permitted
Improve our website, products, and services

We do not sell your personal information.

Please refer to our Privacy Policy for more information about how we collect, use, store, and protect personal information.

24. Disclaimers

Purely Euphoria aims to provide quality products, helpful services, and accurate information. However, we do not guarantee that our website, products, digital content, or services will always be uninterrupted, error-free, or suitable for every individual or business situation.

Any educational, personal development, business, marketing, or strategy content provided by Purely Euphoria is for general informational purposes only.

Our content and services do not constitute medical, psychological, legal, tax, accounting, financial, or other regulated professional advice.

You are responsible for making your own decisions based on your personal, business, legal, financial, or professional circumstances.

25. Limitation of Liability

To the fullest extent permitted by South African law, Purely Euphoria will not be liable for indirect, incidental, special, consequential, or punitive losses or damages arising from the use of our website, products, digital products, or services.

This includes, but is not limited to:

Loss of income
Loss of profits
Loss of business opportunity
Loss of data
Platform downtime
Courier delays
Supplier shortages
Third-party service failures
Advertising account restrictions
Campaign underperformance
Incorrect information supplied by the customer
Delays caused by lack of client feedback, access, or approval

Nothing in these Terms is intended to limit any consumer rights that cannot legally be limited under South African law.

26. Events Outside Our Control

Purely Euphoria will not be responsible for delays, failures, or losses caused by events outside our reasonable control.

These may include:

Load shedding
Courier delays
Supplier delays
Stock shortages
Weather disruptions
Strikes, protests, or civil unrest
Internet or platform outages
Payment gateway failures
Illness, emergencies, or operational disruptions
Government restrictions
Acts of nature or other unforeseen circumstances

Where possible, we will communicate delays and work toward a fair and practical solution.

27. Suspension or Termination

Purely Euphoria may suspend or terminate access to products, services, accounts, downloads, or support where we reasonably believe that a customer has:

Breached these Terms
Failed to make payment
Provided false or misleading information
Misused our website, content, or services
Shared, copied, resold, or distributed digital products without permission
Engaged in abusive, unlawful, or harmful behaviour

Any outstanding payment obligations will remain due.

28. Changes to These Terms

Purely Euphoria may update these Terms of Service from time to time to reflect changes in our business, website, products, services, legal requirements, or operational processes.

The latest version will be published on our website with the updated date.

Continued use of our website, products, or services after changes are published means that you accept the updated Terms.

29. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

This includes applicable South African ecommerce, consumer protection, privacy, and electronic communications laws.

Any disputes will be handled according to South African legal processes and, where applicable, through the relevant South African consumer protection bodies.

30. Complaints and Dispute Resolution

If you are unhappy with a product, order, delivery, service, or customer experience, please contact us first so that we can try to resolve the issue fairly.

Please email hello@purelyeuphoria.com with:

Your full name
Order number or invoice number
A clear explanation of the issue
Supporting photos or documents, where applicable

We aim to handle complaints with care, fairness, and professionalism.

If a matter cannot be resolved directly, consumers may have the right to approach the appropriate South African consumer protection authority or regulator.

31. Final Note

Purely Euphoria is committed to honest communication, thoughtful service, fair business practice, and a positive customer experience.

Thank you for supporting our small South African business.