Refund policy

Thank you for supporting Purely Euphoria! We’re a small, passionate team committed to delivering beautiful, meaningful products that inspire joy and transformation — whether digital or tangible. We believe in transparency, fairness, and doing right by our customers while honoring South African consumer law.

Please read our return & refund policy carefully before making a purchase.

1️⃣ Digital Products — No Returns or Refunds

Because of the nature of digital products (such as eBooks, downloadable PDFs, templates, courses, and subscription content), all digital sales are final. Once your purchase is complete and access or delivery has occurred, we cannot offer returns, refunds, or exchanges.

This policy exists to protect the integrity of our content and prevent misuse, as digital products are not returnable like physical items.

📌 Exceptions & Special Circumstances

Although our digital sales are generally final, we understand that unexpected issues may arise. If any of the following situations occur, please reach out and we’ll gladly investigate:

  • Duplicate charges (you were accidentally billed more than once).

  • Non-delivery due to technical errors (you never received your download link or access).

  • Corrupted or inaccessible files (and we're unable to resolve the issue).

In such cases, please contact us directly so we can assist you promptly.

📞 Need Help?

For support, please email us at:
📧 support@purelyeuphoria.co.za
⏱️ We respond within 24–48 business hours.

2️⃣ Tangible Products — Return & Refund Policy (South Africa CPA Compliant)

We always strive to ensure that your physical purchase brings you absolute delight. However, we acknowledge that sometimes things don’t go as planned. As a South African business, we fully comply with the Consumer Protection Act 68 of 2008 (CPA) and outline your rights and our process below.

🔄 Return Window

  • All return or exchange requests for tangible products must be initiated within 7 days of delivery.

  • The item must be returned in its original condition and packaging.

  • Proof of purchase is required for all returns.

🚚 Eligible Return Reasons

Under South African law, you may request a return, refund, or exchange if:

  • The item is defective or unsafe.

  • The item does not match its description or advertised features.

  • The item is not fit for its intended purpose.

  • The item was mixed up with other goods in error.

  • The item was purchased via direct marketing and returned within the cooling-off period.

💡 Refund Options

Depending on your situation, you may be eligible for:

  • Full refund

  • Repair or replacement

  • Store credit (if you elect)

The choice of refund or replacement remains yours, as stipulated under the CPA.

⚠️ Non-Refundable Situations

In accordance with the CPA, refunds or exchanges may be declined if:

  • The item has been used or damaged after delivery.

  • The item has been altered by the customer.

  • The return request falls outside of the statutory time frames.

  • Services have already been partially performed.

🔧 Repair Guarantee

If you choose to have your product repaired and the problem reoccurs within 3 months, we are legally obliged to either:

  • Replace the product, or

  • Refund the full amount paid.

⚖️ Dispute Resolution

In the rare event that we cannot resolve your concern, you have the right to escalate your dispute to:

  • The National Consumer Commission (NCC)

  • The Consumer Tribunal

We will always do our utmost to resolve issues long before they ever get that far.

❤️ Our Commitment

As a small business, we handle each return request personally and thoughtfully. We aim to balance excellent customer care with responsible business practice in accordance with South African law.

Thank you for your trust and support!