Shipping policy

Effective Date: 1 July 2025
Last Updated: 3 June 2025

Thank you for shopping with Purely Euphoria. We are a small South African business, and every order is packed with care before being handed over to our courier partners.

This Shipping Policy explains how we process, package, dispatch, and deliver physical products, gift boxes, hampers, bundle deals, and digital products purchased from Purely Euphoria.

1. Delivery Areas

Purely Euphoria currently delivers physical products within South Africa only.

At this stage, we do not offer international shipping for physical products.

If international shipping becomes available in future, the relevant delivery costs, timelines, and conditions will be confirmed before checkout or by written quotation.

2. Digital Products

Digital products do not require physical shipping.

Digital products may include:

  • Downloadable PDFs
  • Templates
  • Guides
  • Workbooks
  • Ebooks
  • Digital files
  • Online resources
  • Courses or digital content, where available

Digital products are usually delivered electronically by email, download link, customer account access, or another digital delivery method.

Please ensure that the email address used at checkout is correct and able to receive emails from Purely Euphoria.

If you do not receive your digital product within a reasonable time after successful payment, please check your spam or junk folder first. If you still cannot find it, contact us for assistance.

3. Physical Product Shipping

Physical products are delivered using trusted third-party courier services.

Physical products may include:

  • Gift boxes
  • Gift sets
  • Hampers
  • Bundle deals
  • Stationery
  • Journals
  • Lifestyle products
  • Accessories
  • Seasonal gifts
  • Custom or personalised products, where available

Orders are delivered to the shipping address provided at checkout.

Please ensure that the delivery address, recipient name, and contact number are correct before placing your order.

4. Shipping Rates

Our current shipping rates are:

Standard Courier Delivery: R95 for orders below R599
Free Shipping: Orders of R600 or more qualify for free shipping, where available at checkout.

Local Pickup / Local Collection: Free local pickup may be available for eligible orders in the Goedemoed, Durbanville area, where shown as an option at checkout.

Shipping fees are calculated based on the cart total and delivery option selected at checkout.

Delivery fees may vary for:

  • Bulk orders
  • Corporate gifting orders
  • Large or heavy parcels
  • Multiple delivery addresses
  • Outlying or difficult-to-access areas
  • Special delivery requirements
  • Urgent or priority delivery requests, where available

Where a custom courier quote is required, we will confirm the delivery cost before processing the order.

5. Estimated Delivery Timeframes

Our estimated delivery timeframe is usually:

3 to 5 business days after dispatch for most standard courier deliveries.

Please note that this is an estimated courier transit time and does not always include order processing, packing, customisation, sourcing, or payment clearance time.

Orders are generally processed and packed within 1 to 3 business days after payment confirmation, depending on stock availability, order volume, product type, and whether the order includes custom, personalised, bulk, or specially sourced items.

Outlying or rural areas may take longer depending on courier access.

6. Business Days

Business days are Monday to Friday, excluding South African public holidays.

Deliveries do not usually take place on Sundays or public holidays.

Orders placed over weekends or public holidays will usually only begin processing on the next business day.

7. Payment Clearance and EFT Orders

Orders are only processed once payment has been successfully received.

For EFT payments, orders will only be packed, processed, or dispatched once the funds have cleared and reflected in our account.

Please keep this in mind when placing urgent orders.

For corporate, bulk, custom, or personalised orders, sourcing, production, or packing may only begin once the required deposit or full payment has been received.

8. Courier Delivery Process

Once your order has been packed and handed over to the courier, you may receive tracking details by email, SMS, WhatsApp, or another available communication method.

Courier companies may contact the recipient before attempting delivery.

Please ensure that the recipient is available during normal delivery hours or that someone at the delivery address can receive the parcel on their behalf.

If delivery is unsuccessful because the recipient is unavailable, the address is incorrect, access is restricted, or the courier cannot reach the recipient, re-delivery may take place on the next business day or according to the courier’s process.

Additional delivery costs may apply for repeated failed delivery attempts, redirected parcels, incorrect addresses, or returned parcels.

9. Customer Responsibility for Delivery Details

The customer is responsible for providing accurate and complete delivery information.

Please check the following carefully before placing your order:

  • Recipient full name
  • Recipient contact number
  • Full street address
  • Complex, estate, building, office park, or company name
  • Unit number, floor, or department where applicable
  • Suburb, city, province, and postal code
  • Delivery notes or access instructions

Purely Euphoria cannot be held responsible for delays, failed deliveries, lost parcels, or additional courier costs caused by incorrect, incomplete, or outdated delivery information supplied by the customer.

10. Deliveries to Hospitals, Hotels, Offices, Estates, and Reception Areas

For deliveries to hospitals, emergency units, hospices, hotels, office buildings, schools, estates, apartment blocks, or similar locations, the courier may not always be allowed to deliver directly to the recipient.

In these cases, the parcel may be delivered to reception, security, concierge, a front desk, or another authorised receiving point.

Once the parcel has been accepted at the delivery location, it may be marked as delivered.

Please notify the recipient where necessary so they can collect their gift from the relevant reception or receiving area.

11. Delivery Delays

We do our best to dispatch and deliver orders as quickly as possible. However, delivery timeframes are estimates and may be affected by factors outside our control.

Delays may be caused by:

  • Courier delays
  • Weather conditions
  • Load shedding
  • Traffic disruptions
  • Strikes, protests, or civil unrest
  • Public holidays
  • High seasonal order volumes
  • Supplier delays
  • Stock shortages
  • Incorrect delivery information
  • Recipient unavailability
  • Remote or outlying area access
  • Payment clearance delays

Where we become aware of a delay, we will do our best to communicate with you and assist where possible.

12. Damaged Parcels on Delivery

We take care to package orders securely. However, if your parcel arrives damaged, please contact us as soon as possible, preferably within 7 working days of delivery.

Please include:

  • Your order number
  • Photos of the damaged item
  • Photos of the outer packaging
  • Photos of the courier label
  • A short description of the issue

Please do not throw away the packaging until we have reviewed the matter.

Once reviewed, we may offer a replacement, refund, store credit, or another suitable solution depending on the product type, condition, and availability.

For full details, please refer to our Returns & Refunds Policy.

13. Missing or Incorrect Items

If your order arrives with an incorrect or missing item, please contact us within 7 working days of delivery.

Please include your order number and clear photos of what you received.

Once we have reviewed the issue, we may arrange a replacement, delivery of the missing item, store credit, partial refund, or another fair solution.

14. Gift Boxes, Hampers, and Food Items

Some Purely Euphoria gift boxes and hampers may include fragile, edible, or perishable items such as snacks, sweets, biltong, nougat, nuts, beverages, or other treats.

These items are packed with care, but they may be affected by handling, heat, storage conditions, or courier movement.

Please ensure that the recipient’s dietary requirements, allergies, preferences, and restrictions are considered before placing an order.

Food, beverages, and perishable items cannot usually be returned unless they are damaged on arrival, defective, expired on arrival, incorrectly supplied, or otherwise protected by applicable law.

15. Custom, Personalised, Bulk, and Corporate Orders

Custom, personalised, bulk, and corporate orders may require additional processing, sourcing, design, production, or packing time.

Delivery timelines for these orders will depend on:

  • Stock availability
  • Supplier lead times
  • Personalisation requirements
  • Branding or printing timelines
  • Customer approval timelines
  • Payment clearance
  • Courier availability
  • Order size and delivery destination

We recommend placing corporate, seasonal, bulk, and personalised orders as early as possible to avoid disappointment.

16. Multiple Delivery Addresses

If you would like to send gifts to multiple addresses, each address may require a separate delivery fee.

For corporate or bulk gifting with multiple delivery points, please contact us for a custom quote.

17. Collections

Purely Euphoria operates primarily as an online business, but local pickup may be available for customers in or near the Goedemoed, Durbanville area.

If local pickup is available, it will appear as an option at checkout. Local pickup is free of charge, unless otherwise stated.

Orders selected for local pickup must still be processed, packed, and confirmed before collection. Please do not arrive to collect your order until you have received confirmation that your order is ready.

For privacy, security, and order-control purposes, the exact collection details may be shared privately by email, WhatsApp, or another suitable communication method once your order has been packed and is ready for collection.

Local pickup is by appointment or confirmed arrangement only. Customers may be required to bring their order confirmation when collecting.

Estimated pickup preparation time is usually 2 to 4 business days, depending on stock availability, order volume, payment clearance, product type, and whether the order includes custom, personalised, bulk, or specially sourced items.

If an order is not collected within a reasonable time after collection confirmation, we may contact you to make alternative arrangements. Courier delivery may be offered where suitable, and additional delivery fees may apply.

18. Lost Parcels

If your tracking information shows unusual delays or if you believe your parcel may be lost, please contact us so that we can investigate with the courier.

Courier investigations may take time, and we may need to wait for confirmation from the courier before a replacement or refund can be processed.

If a parcel is confirmed lost due to courier fault, we will work with you on a fair solution, which may include a replacement, refund, or store credit depending on the order and product availability.

Purely Euphoria cannot accept responsibility for parcels lost due to incorrect delivery information supplied by the customer.

19. Order Tracking

Once your order has been dispatched, tracking details may be sent to you by email or another available communication method.

Tracking updates are provided by the courier and may take time to update after dispatch.

If you have not received tracking details after your order has been dispatched, please contact us for assistance.

20. Need Help?

If you have questions about your delivery, tracking, digital product access, or shipping options, please contact us:

Email: customercare@purelyeuphoria.com
Alternative Email: hello@purelyeuphoria.com
WhatsApp: 064 663 3287

Please include your order number where applicable so that we can assist you faster.

21. Final Note

We are committed to packing your order with care and helping your gift arrive as safely and smoothly as possible.

Because we rely on third-party courier partners, some delivery factors may be outside our direct control. However, we will always do our best to communicate clearly, assist where possible, and resolve delivery concerns fairly.